Recharge Done to Wrong Tata Sky Subscriber ID but not Refunded

Name of Complainant	Saranya Dakshinamurthy
Date of Complaint	January 24, 2021
Name(s) of companies complained against	Tata Sky
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Saranya Dakshinamurthy:

I raised a relocation request sometime back with TataSky but my account was cancelled instead. Then when I called TATA SKY Customer Care they created a new Subscriber ID and mapped to the same RMN . When the technician came for installation I had to recharge the account and logged in TataSky.com using my RMN and recharged. Unfortunately instead of New Subscriber ID the old cancelled ID was still mapped and it got recharged instead for the amount of Rs 300. Now the Customer Care representative is telling that since it is a Cancelled ID the amount cannot be refunded or transferred to the active account. Kindly help in retrieving (refund) my money of Rs 300 from the cancelled ID. I have made multiple request but still no change from TataSky.

Image Uploaded by Saranya Dakshinamurthy:

Recharge Done to Wrong Tata Sky Subscriber ID but not Refunded