recharge debited twice but money not refunded

Name of Complainant LAXMI PRASAD MATHUR
Date of ComplaintSeptember 13, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by LAXMI PRASAD MATHUR:

my airtel mobile is 9849220020 I have opted to change my mob from POSTPAID to PREPAID.I also paid the one year recharge amount of Rs. 1498/- through my ICICI debit card. to my surprise the amount has been debited twice to my account. Promptly I got an SMS from airtel saying the transaction has been voided. I was told that the money will be refunded shortly but even after 4 days the amount has not been credited so far.I am also uploading the images of the SMS received.
I need urgent help

Image Uploaded by LAXMI PRASAD MATHUR:

recharge debited twice but money not refunded

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