recharge amount not being shown when i dial 121

Name of Complainant anna dsouza
Date of ComplaintAugust 8, 2020
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by anna dsouza:

I have recharged my prepaid phone with rs 598 on 1st aug 2020 and the transaction id was 1032752291
However on 121 it shows the pack expires on 15th aug and in the recharges it says details not available
as i dont possess a smart phone and am a senior citizen i cannot check this on an app and there is only ivr on 121 and 111
kindly let me know on which no i can lodge my complaint and get this matter resolved

Image Uploaded by anna dsouza:

recharge amount not being shown when i dial 121

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