| Name of Complainant | |
| Date of Complaint | January 7, 2024 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered one Poco M6 5G Galactic Black, 128 GB Mobile from your portal on 29/12/2023 which was delivered on 31/12/2023.
But, they delivered me a Moto E13 in the box of Poco M6. Hence I registered a complaint to replace my product on 31/12/2023. On 01/01/2024 they have approved my replacement request and schedule the pickup for the same. On 02/02/2024 delivery partner from E-kart contacted me to replace the product, but he told me that “i have registered the replacement under damaged product” and refuse to complete the replacement. I showed him the screenshot of my complaint but he did not entertain that and cancelled my replacement.
I have talked to their helpdesk about this error, they told me that my complaint is correct, and they will replace my product on of before 05/01/2024.
On 05/01/2024 their logistics team cancelled my complaint again, I contacted help desk and they told me to complain again.
Now on 07/01/2024 they again refuses to replace my product.
I have recordings of telephonic conversations and snapshots of each stage of my replacement requests and i can share them if necessary.
