| Name of Complainant | |
| Date of Complaint | January 7, 2024 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Order ID:FN3039409397
On 29 December 2023 we placed an order with esteemed e-commerce brand superdry jacket from Ajio , However, upon receiving the package, we were shocked to find that the product delivered was entirely different from what we had ordered. The incorrect product received was local Addidas hoodie with no price tag Please find all the attached images for your reference.
Then we contacted your customer support team to seek resolution and requested for a return.
However, customer service strongly claimed that there was no mistake in packing the product and no return will be issued. They also refused to provide any evidence indicating that the correct product was indeed packed or an explanation for the unknown product code.
As a result of this error and their refusal to provide the necessary evidence, as a buyer I have suffered considerable inconvenience, financial losses, and a severe breach of trust. We gave their brand every opportunity to rectify the situation amicably,grievance officer also produced the same response. Their lack of cooperation has left us with no choice but to take this matter seriously and consider legal action if required.
