| Name of Complainant | |
| Date of Complaint | November 8, 2025 |
| Name(s) of companies complained against | Faze Fashion |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed an online order for 4 shirts worth ₹999 on 26 October 2025 through [https://fazefashion.shop/]. However, upon delivery, I was shocked to receive 2 old and dirty T-shirts instead of the original ordered items on 04.11.2025. They delivered it through Amazon shipping.
I immediately verified the parcel and it is indicating a clear dispatch or fulfillment error from the seller’s side.
Despite contacting the seller’s customer care, no proper response or resolution has been provided. I have not received the correct products or a refund, which amounts to unfair trade practice and deficiency in service under the Consumer Protection Act, 2019.
Relief Sought:
I request the concerned authorities to kindly intervene and direct the seller to either:
Send the original 4 shirts as per my order, OR
Issue a full refund of ₹999 to my original mode of payment.
Supporting Evidence:
Order confirmation email (dated 26.10.2025)
Screenshot of the ordered product description
Image of the items received (2 dirty T-shirts)
Invoice copy
Consumer Details:
Name: S. Gowtham
Mobile / Email: sgowthamdhina@gmail.com
Order ID: FZRT17502
Address: Namakkal
Seller / Platform Details:
Seller Name / Online Platform: https://fazefashion.shop/
Customer Care Contact (if any): care.amazingdealz@gmail.com
