| Name of Complainant | |
| Date of Complaint | July 13, 2025 |
| Name(s) of companies complained against | Ekart logistics |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
I had placed a Cash on Delivery (COD) order for a Men’s Shirt (Size XL) via Parcelgator, which was delivered to me today through Ekart, tracking ID PGRC6000034985.
However, I am extremely disappointed to receive a used pant instead of the shirt I ordered. This is not only a wrong item but also an unacceptable breach of product quality and customer trust.
Order Details:
Product Ordered: Men’s Shirt (Size XL)
Product Received: Used Pant
Tracking ID: PGRC6000034985
Courier: Ekart
Delivery Date: [Insert today’s date]
Amount Paid: ₹999 (Cash on Delivery)
I request an immediate return pickup and a full refund. I have also taken photographs and unboxing proof of the incorrect item received.
Please treat this issue as urgent and resolve it at the earliest.
Image Uploaded by Jayan V: