| Name of Complainant | |
| Date of Complaint | August 21, 2022 |
| Name(s) of companies complained against | Brand Mart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 10th august I have order Christian Dior tote bag from the site called brand mart worth ₹2999 and I have paid the full amount through paytm upi. On 17 th august I received the parcel which contains entirely different jute bag (very cheap). I have raised the return request on the in the same hour I received the parcel but till date I didn’t received any update from the site.
Image Uploaded by Manmeet Batra:
Please raise a chargeback dispute immediately. Any customer who does an online transaction can claim a refund of the charged amount from the payment gateway up to a certain period of time. Chargeback is the term used for such a claim request. The payment gateway will block the payment to the fraudulent vendor and return the money to the customer if fraud is proved. Please contact your payment gateway and demand a refund. If you need any assistance with your specific payment gateway, let us know by commenting below