received damaged product by flipcart and does not return my refund

Name of Complainant sakshi jalan
Date of ComplaintFebruary 2, 2023
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by sakshi jalan:

order id OD227039300556736000
dear sir/madam

this letter serves as a formal request for return & a full refund on the product that i bought from your company through online store

i purchased a foutune chakki fresh aata and paid total amount RS 372 at a time of delivery

it seems that the product is totally damaged inner place….oil found all over the packet and inside the packet also i had complained instantly to the customer support team apporx i filed return request 6th times i called in customer service more than 10th times but there is no response they only adding after the days…..17th january 2023 i got my product and today is 2 feb….so i am here to seek for your help.

i read your terms and conditions and i am well aware that customers are entitled to a return the defective product within 14 days return policy .

i request to here from you soon about the procedures for returning the product and receiving a refund

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