| Name of Complainant | |
| Date of Complaint | June 23, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I had ordered a Dell Laptop from the Amazon site and received a completely damaged and used HP laptop in an Asus box.
It was a gift to someone this was a very embarrassing experience. I had asked for a refund and the amazon customer service team also started an investigation on this, after waiting 3 days the new customer service guy tells me the last guy did not file the investigation properly and now needs 3 more days for the investigation.
How many more days do I need to wait for the product which I ordered with my own money? I have been an Amazon Prime member for so long and I never thought this would happen to me…
Pictures of the product I received are attached…
Kindly assist me on this matter.
Details are below –
Order Date – 12-June-2022
Order Id – #171-9892870-6641962
Ordered Product – Dell Inspiron 7490
Thank You
Image Uploaded by Akhil Nair: