| Name of Complainant | |
| Date of Complaint | March 20, 2023 |
| Name(s) of companies complained against | TECHYUGA (XParts.in) |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I was placed an online order (Order No. 28683) for Dell Latitude 5480 LCD screen on XParts.in (Seller-TECHYUGA) – dated 4th February 2023 worth Rs 3200/- .
On 12 Feb 2023, evening at 6.13PM the shipment delivered to me against by Xpressbees courier services.
When opened the shipment, the LCD screen found broken and also the ink spots have occurred at many places.
There are surely two possibilities –
1. Either xparts.in (TECHYUGA) sent broken LCD screen OR
2. The packaging used for fragile LCD screen was weak corrugated box instead of strong box (usually recommended for shipping LCD screens) wrapped in bubble paper ( I have all evidences of the packages used)
Then from 12th Feb 2023, I have been communicating with xparts.in first they assured to send replacement, then they made a trick taken the damaged part returned from me, as soon as it received by seller, he started asking me to send disassembly video (this is now a days new trick to fool the customers).
I requested them to refund the amount otherwise I will raise the legal complaint and then they replied on mail like – “Do understand we give ZERO attention to your threats, we only did what we should do as a company or a service provider; and would do the same for any other customer facing any issue with our services”
The order was placed on 4th Feb 2023 since then it has been a headache for me, it wasted my lot of time and money as well. Unfortunately, the issue not resolved yet.
Kindly make a justice for me.
I have evidences with me with email and Whatsapp communication with seller, if required I will produce those.
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