Received a wrong product and not refunding

Name of Complainant Muhammed Yaseen
Date of ComplaintJune 30, 2020
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Muhammed Yaseen:

On June 23,Tuesday,2020, I ordered an electronic product from an online website from Facebook. It was a truly wireless headphones and earbuds combo with extra bass of the brand Sony.

The product given in the details was exactly a Sony’s product.The payment method was cash on delivery,and Refund policy was available.

But the product I received was not at all the product I ordered,nor the brand was correct. All I received was a low quality product of JBL brand.It was a wired headphone and there was no earbuds.

I have sent mails to this online shop,but we didn’t get any respond from them.We don’t know whether they gave this product purposely or by mistake,whatever it may be I request that I wanted the refund of this product.
For more details :

Muhammed Yaseen
Mob:811397…. /984712….

Image Uploaded by Muhammed Yaseen:

Received a wrong product and not refunding

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