| Name of Complainant | |
| Date of Complaint | October 7, 2023 |
| Name(s) of companies complained against | real me |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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After updating my RealMe X7 Pro 5G, a prominent green line emerged at the center of my screen. Upon reaching out to RealMe customer service, they suggested a display replacement, which they wouldn’t cover under warranty due to its expiration. This seems unjust as the issue arose post-update, for which the company should take responsibility. It’s unethical to burden the customer for a fault caused by the company. RealMe needs to consider the potential impact on sales and brand reputation in the future due to such practices.
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