Quality Complaint and Unfair Return Policy: Meesho’s Requirement for Customer to Bear Return Shipping Costs

Name of Complainant Puja Kumari
Date of ComplaintJanuary 25, 2024
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Puja Kumari:

I purchased a saree online from Meesho.com for INR 501, and unfortunately, the product is of very poor quality. Now, I want to return the product, but I was informed that the courier partner service is not available at my location. Instead, I am being asked to send the product to their location at my own expense, even though the courier had delivered it to my location. This seems like a case of customer deception.

Image Uploaded by Puja Kumari:

Quality Complaint and Unfair Return Policy: Meesho’s Requirement for Customer to Bear Return Shipping Costs

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