Purchased an item with replacement policy but product is not returned yet

Name of Complainant Kapil Kumar SIngh
Date of ComplaintJuly 9, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Kapil Kumar SIngh:

Hi Sir,

My name is Kapil Kumar and i had purchased a product- “Lenovo Ideapad 3 core i3 laptop” from Flipkart on 13th June 2022 with replacement policy under order id- OD225196588835474000. But when i opened that product and power on it. There were some multiple lines were showing in display so I requested to replace that product under Replacement ID: 12102522996760980327. At the time of complain, replacement process was showing to be completed on 01 July 2022 but there is no action taken against this complain. I called them multiple time on helpline number but didn’t get any proper resolution.
Post complaining multiple times . they registered my new complain Replacement ID: 12202539517508892738 and cancelled previous one which time already passed.
I’m very upset and mentally disturb due to this issue because i purchased it in very untold financial conditions. Please help me to get a replacement of this product asap.

Regards
Kapil Kumar Singh

Image Uploaded by Kapil Kumar SIngh:

Purchased an item with replacement policy but product is not returned yet

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