| Name of Complainant | |
| Date of Complaint | September 12, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Urgent Complaint Regarding My Recent Flipkart Order
Dear Sir,
I hope this message finds you well. I am writing to express my extreme dissatisfaction and frustration regarding my recent experience with Flipkart while ordering groceries. I believe it is important to bring these issues to your attention, as they highlight several critical points that have severely affected my trust and satisfaction as a customer.
A) **Fraudulent Marking of Delivery:**
On September 11th, 2023, the Flipkart application indicated that my order was delivered at 2:33 PM. However, I was at my office during that time, and there was no one available at my residence to receive the product. This leads me to believe that the order was fraudulently marked as delivered without the actual delivery taking place. This is an alarming breach of trust.
B) **Unacceptable Delay and Lack of Resolution:**
The delivery date for my groceries was initially promised as September 6th, but it was subsequently changed to September 9th and then again to September 13th. Such a prolonged delay for basic necessities is entirely unacceptable. Despite multiple assurances from Flipkart’s customer support, I have not received a concrete resolution to this issue. Furthermore, I am unable to cancel the order and utilize the pre-paid amount for my essential needs elsewhere, which is extremely frustrating.
C) **Misuse of Pre-Paid Funds:**
As this order was pre-paid, I find it concerning that Flipkart appears to be using my money elsewhere, potentially earning profits while I face inconvenience and inconvenience due to the delay in my order. This practice is unfair and raises questions about Flipkart’s commitment to customer satisfaction.
D) **Inadequate Customer Service:**
My attempts to seek assistance from Flipkart’s customer service have been in vain. Multiple follow-up attempts have been met with unresponsiveness and frustration. Calls to customer care are often disconnected without addressing the issue, and representatives have been unhelpful and inattentive to my basic needs as a customer.
This experience has underscored the urgent need for reliable and efficient services in today’s fast-paced world. Attached to this message, you will find the order details for reference.
I kindly request that you take immediate action to investigate and rectify these issues. I expect a prompt resolution to the problem, as well as an explanation for the fraudulent delivery marking and the extended delays in the order. It is essential for Flipkart to prioritize customer satisfaction and maintain transparency in its operations.
I hope this complaint is treated with the seriousness it deserves, and I look forward to a swift response and resolution to this matter.
Sincerely,
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