Product picked up by the courier boy,meesho don’t refund my money

Name of Complainant Ipsita Mohapatra
Date of ComplaintOctober 31, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Ipsita Mohapatra:

The item(saree) I wanted to return has been picked by the courier boy ,who is from ecom express..but he didn’t give any return slip..after picking up the product I also didn’t get any update from meesho…so I raised a complaint about it and refund of my money..customer care said they will solve it within 4 days…then I got a mail from meesho that they fund the is not picked up..my question is how could it possible?? And what can I do..if the courier boy didn’t update about my product,,what is my fault..the product is already picked up..if meesho want ,they can track my call from which I received a call from ecom express regarding pickup..

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