Product picked up and not issuing refund

Name of Complainant Atul
Date of ComplaintNovember 13, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Atul:

recieve correct item by amazon delivery but the watch is not connecting with my mobile so i contact the customer care for replacement but there was the product is out of stock so they provide return for the order. Then the delivery agent tried to pick up the product but i am not available that time so i request again to the customer care for arranging another pick up and the product was successfully picked up by the amazon agent with all mandatory packaging and product you can also contact with the pick up agent for this. Then the app started showing that the product is on the way and i waited for the refund till today and now you are saying that the product was not same. Sir i send the original product from my side now I don’t have the product as well they are not giving my refund.
My product I’d 406-8244491-6613940

Image Uploaded by Atul:

Product picked up and not issuing refund

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