Product not received from Amazon but app claims they have delivered

Name of Complainant Jagannath Chakravarti
Date of ComplaintJune 2, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Jagannath Chakravarti:

Order number: #403-1132900-7071510 of 2 items

One item (pTron Volta 12W Single Port USB Fast Charger) was not received. Yet, app shows that both items in the order has been delivered. I called up the delivery person again (some guy who claimed his name was Dhanraj) who couldn’t give me a working Amazon customer care number. Amazon doesn’t have a customer care number, no a chatbot or something which can address issues. How can they deem to do business in India, when all companies like Swiggy/Flipkart have a working customer care service? So I am forced to lodge the complaint here. I want refund and reparations.

Image Uploaded by Jagannath Chakravarti:

Product not received from Amazon but app claims they have delivered

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