| Name of Complainant | |
| Date of Complaint | October 21, 2023 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Ma’am,
I am writing to bring to your attention the ongoing issues I’ve been experiencing with my order from Ajio. On October 9th, I placed an order with an expected delivery date of October 13th. However, I have continuously witnessed the delivery date being postponed.
In an effort to address this problem, I reached out to Ajio’s customer care, and they initiated a complaint with a promised resolution date before October 21st. Frustratingly, when I requested to speak with a supervisor, I was placed on hold for around 10 minutes before the call was hung up. This happened not once, but twice.
In my subsequent attempts to contact their customer service, I inquired about cancelling the order and receive a full refund since they are not deliverying it). I was informed that they cannot process a cancellation on their end and that I should refuse the product at the time of delivery.
Given that they have repeatedly failed to deliver the order, how I am supposed to cancel? I feel like they are running a scam there. Talking with their customer service is of no use whatsoever, each time I call, I am told that I will receive the product “by the end of the day.”
I kindly request your assistance in resolving this as it has become increasingly frustrating and unsatisfactory. The product that I ordered is of Rs. 11,018.
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