| Name of Complainant | |
| Date of Complaint | December 25, 2021 |
| Name(s) of companies complained against | ecom express |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I had ordered some skin related medicines worth 2757/- directly from doctor. They opted ecom express for shipping my order. I got a message that order will be delivered by dec 10 but I got a message saying order is delivered on Dec 5 when I didn’t get any parcel, I neither got OTP nor any call from delivery person. I contacted doctor and informed, they said that status is changed to delivered. I contacted ecom express on the same day dec 5 they informed that the team will get back in 72 hrs but I didn’t get any update even after 4 days and me trying to call them multiple times. When I asked for delivery person number they responded saying that the system is not updated with delivery person’s details
Image Uploaded by Sushma R:
Dear Sushma,
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.
Regards,
Team Ecom Express
Hi ,
The delivery person muthu L called and said delivery is done and OTP also he asked and I said . But the product I didn’t receive. Please help.
Ecom Express Executive 08046809000 PIN: 26210 will deliver your Kartrocket pre-paid shipment 2827280162 today. Share Code 734895 once package is received