Product not delivered but amazon is customer service and app is saying it is delivered

Name of Complainant Prashanth Reddy
Date of ComplaintApril 16, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Prashanth Reddy:

Order Number 402-7079329-3366742

I have ordered Usha Mist pedestal fan in Amazon app on April 4 and the product was showing as delivered in the app on 6 April. But actually the product is not delivered to me neither an agent called me. I reached out to CC on 7th April and raised a complaint, they took 6 days time and on 13 April they mentioned the investigation is completed and as per the investigation the product is delivered to me. Which is actually not. I asked for the delivery agent number who delivered the product but they did not provide saying they dont have that information. I prepaid the amount i did not receive the product. They are doing a fraud game. Please help me with the issue.

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Product not delivered but amazon is customer service and app is saying it is delivered

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