I would request you to calmly read our AGONIZING experience regarding a Not So recent purchase with Amazon stated below.

I had purchased a Samsung Galaxy M31 on 21st March,2020. The order number is 402-9203513-8980369.

The delivery got postponed due to the ongoing pandemic and it was mentioned on my account it was to be delivered on the 18th of May but further got delayed as the given address was under the red zone and it was a non-essential item.

We requested the product to be delivered to an alternate address located in a green zone; which was declined as it was against the company’s policy which we graciously accepted.

We contacted Amazon customer care after the mentioned address turned to the green zone on 24th May but received the same monotonous answer.

I would hereby bring to your notice that Amazon was accepting new orders for NON-essential items and was readily delivering them to the very same address on the same day; so not delivering a previously ordered non-essential product is preposterous.

On contacting the customer, presenting the following points we were promised that the issue will be solved in the next 24 hrs, which unfortunately hasn’t been the case.

Customer care was incessantly MANIPULATING us to cancel our order, which we declined as the same product which we purchased at Rs.15,999 is now available at Rs.16,999.

We are not a bunch of imbeciles who will pay Rs.1000 extra and fall victims of filthy marketing tactics. We are extremely disappointed with this UNSCRUPULOUS act and Abysmal service by Amazon.