Product missing and refund rejected

Name of Complainant Deepak singh
Date of ComplaintApril 6, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Deepak singh:

Order id – OD427700395516756100 Sir , I had ordered a philips trimmer and it was delivered on 2nd april but when i opened it ,the product is missing from the inner brand box ,only user manual was there in the box , after that I called customer care and filed a complaint against missing product ,Then they said that they are unable to register a complaint now, try later ,after 2 hours i called them again and they registered a missing product complaint,but after some they rejected my refund request and blocked my account by making an excuse of multiple returns ,but I had applied only one return request which is this .
I called customer care so many times but they don’t provide any help .
Plz help me sir ?

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