Prepaid hotel booking

Name of Complainant Praveen Kumar
Date of ComplaintDecember 27, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Praveen Kumar:

had booked a room at Goroomgo Kabir Charbagh Lucknow for the day 21th Dec of 2021 via www.agoda.com.AGODA give me a confirmation id 624329381 on my mail adress in the mail they confirmid my booking at that hotel.When i reached the hotel they denied to give room .I drive with my family over 300 km to reach there. I tried to contact the Agoda helpdesk, but their contact number was not mentioned any where (In their site or booking confirmation email). I would like to take immediate legal action on Agoda and want my prepaid amount to be reimbursed.

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