Prepaid connection was billed 424rs as postpaid international roaming charges

Name of Complainant siddharth
Date of ComplaintApril 23, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by siddharth:

My airtel number 88*****866 was converted from postpaid to prepaid on 1 January 2019 but even after that, I am being wrongly charged 424rs on  20 Feb’2019 for ISD outgoing.
My prepaid number had international roaming recharge at that period (20th Feb 2019) but somehow your system billed me as postpaid. As my credit card was on auto debit so amount 424rs was deducted for that.
Please look into the matter and refund my money.
Deduction details:
07/04/2019 spay 1337336760 Airtel Mob TXHC6906   amount – 424.80 (Rs)
Payment is done through Card ending with 9243.

Image Uploaded by siddharth:

Prepaid connection was billed 424rs as postpaid international roaming charges

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