Prepaid balance deducted without any Request

Name of Complainant Avik
Date of ComplaintApril 25, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Avik:

I received 2 smsm today from a number whose name came as VZ-VICMS, it said that they have deducted inr 20 for some ppu_games, then another sms saying they deducted inr 10 for access to Fun Portal, both the sms text are given below. But I have not requested for any such service. Few days back the same thing happened for caller tune activation which I deactivated, and today again another similar message from number 53400 saying relieved request for how to video. Why are these happening only with Vi?

Hello!
Thank you for choosing to access FUN PORTAL,
You have been charged Rs. 20
Your balance is Rs. 46.32

Hello!
Thank you for choosing to access ppu_game,
You have been charged Rs. 10
Your balance is Rs. 3.32

Hi! We have received & are processing your request for service How to Videos – 7 Days. Just sit back & relax, you will receive a confirmation within 2 hours.

Hello! Your Callertunes is activated. Amount charged is Rs 33.00  /- for 1Month. Renewal charge is Rs 99.00@3Months. To deactivate, SMS STOP to 155223.Set your favorite Song as Callertune,click bit.ly/Ct-tune .For more songs,dial 1234 or 55655 (Tollfree).PLAY cricket contests & WIN Rs100 COUPON- bit.ly/3l7an2Z Your balance is Rs.13.32/-

Image Uploaded by Avik:

Prepaid balance deducted without any Request

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