| Name of Complainant | |
| Date of Complaint | January 16, 2021 |
| Name(s) of companies complained against | Vodaphone idea( VI) |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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2-3 months ago due to sudden service loss I was left with no option by the VI (vodaphone/idea) customer care service to convert my prepaid sim to post paid with a hefty service plan, as I had my number linked to confidential places and services I had to agree to this term, later on I was seeing very poor internet,calling as well as poor network coverage, so for that reason I wanted to deactivate my number, I visited customer care center they declared I cannot perform deactivation before the 90 days period, for the service I don’t want I was being forced to pay for, later that time I contacted customer care number and they agreed to deactivate/discontinue my number on 27th of December 202and will generate final bill in January 2021.
On the day of 29th december 2020 I saw my service was closed so I kept my sim out as I was no use for it.
Later in January 9 2021 I received a mail regarding the full amount of the bill which wasn’t supposed to as the settlement bill should have been less, later I contacted customer care there this exicutive informs my number is still active and won’t be able to deactivate before the 90 days period which feel like a fraud for a service I don’t want I am being forced to pay, later I again raised complaint regards to this situation another customer care executive calls and informs that there is no such rules that you cannot deactivate your number before 90 days, I feel like I am in a loop where one will deactivate and it will be automatically reactive , its affecting me mentally how I am being giggled around like paying is forced and if not paid also giving subtle threats that there will be consequences.
I have all the call recordings and email transactions happened for what I have mentioned.
Help will be highly appreciated.
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