| Name of Complainant | |
| Date of Complaint | January 14, 2020 |
| Name(s) of companies complained against | Legrand switches |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Here is an instance of duping by Legrand and lukewarm response from them on a serious complaint …………………………………………………………
COPY of email on 14.01.2020
It seems that you are trying dirty gimmicks to delay the matter which will be more disastrous. Attend the matter urgently. I have already sent u image with all product details.
Whether U feel any duplication of your scrap product and find ways to disown the same. Better mend your deceptive manners to dupe customers with your substandard product. U play with safety of public.
As a positive gesture, I hereby attach invoice.
Adv. B. Rajsekharan
GRA- 245, Kottara Lane, Gowreeshapattom
Trivandrum-4.
Ph: 7907793267
On Thursday, January 9, 2020, 12:47:58 PM GMT+5:30, Legrand Customer Care <customer.care@legrand.co.in> wrote:
Dear Mr Rajasekharan,
Thank you for contacting us! We have received your enquiry and a Helpdesk Engineer has been assigned to your case. We will make every effort to resolve this issue as quickly as possible.
We need more information pertaining to your case to resolve it faster. Kindly provide us following information.
1. Invoice copy
2. Address
Help Desk Engineer Name: Manas Kumar Behera
We request you to please provide us the desired inputs at the earliest so that we respond accordingly.
For any query, please revert on customer.care@legrand.co.in call us on (011) 49667700.
We value your relationship and assure you of our best services always.
Regards,
Legrand Help Desk
Tel: (011) 49667700
Email: customer.care@legrand.co.in
