Poor Customer service

Name of Complainant Aabir Chakraborty
Date of ComplaintAugust 21, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Aabir Chakraborty:

I have raised a complaint on 16/08/2022 against the not working wi fi router of mine. But they just taking things granted.
One service engineer came to check at my doorstep on 17/08/2022 and I told that guy to come or try to reschedule at 2’0 clock as I was on my way back home and I reached before 2 pm. After that he just didn’t even pick up the call and moreover I was continuously trying to contact the customer care and they were just consolidating me by saying “I am raising your complaint as high priority” but the truth is nobody gave a priority to me. After that today (18/08/2022) after coming back home I was just trying to contact each and every way possible to get my router fixed but they were simply repeating the words. I am tired and very disappointed by the behaviour of Jio Customer Care Services. I am not able to use internet for the last 3 days. And I want my money back for these 3 days.

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