| Name of Complainant | |
| Date of Complaint | October 8, 2023 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Recently I’ve purchased (dresses) in ajio, i received the package on 28.09.2023 after that I’ve raised return request on 01.10.2023(due to out of station), after that automatically my return request got cancelled from their end only i received msgs from ajio like Hi mahesh! We’re glad you changed your mind about returning the AJIO Product FN9865408784. Do continue to shop with us. For details click bit.ly/37ook6p) without my interaction through mobile app & any communication again i raised pickup
After this i contacted customer care through chat I’m attaching it for your reference & email . Now i raised 4 th pickup for return (refund in their app few minutes ago) with mentioning reasons in comment section also & complaint numbers-CON00066702074 & COM00066725019 they promised to pickup by 14 th so i agreed to close the complaint today afternoon just now again my pickup got cancelled-866.80 Rs refund
(Dear Team,
I have raised return pickup on 01.10.2023(received items on 28.09.2023) only, pickup not done at that time & requested customer care through chat they told me it would be done by 11.10.2023 before.Automatically again i received on below messages that
1st time-(Hi mahesh! We’re glad you changed your mind about returning the AJIO Product FN9865408784. Do continue to shop with us. For details click bit.ly/37ook6p) without my interaction through mobile app & any communication again i raised pickup
2nd time-Hey mahesh! We’ll pick up your product by 12-10-2023 for return ID RT128136373. We’ll update about the refund soon pickup is done. For more details, go to: bit.ly/37ook6p
AJIO never contacts you for any promotions or contests, asking for any personal information or OTP. Please avoid such calls. again i received the same msg just now Hi mahesh! We’re glad you changed your mind about returning the AJIO Product FN9865408784. Do continue to shop with us. For details click bit.ly/37ook6p
3rd time-Hey mahesh! We’ll pick up your product by 14-10-2023 for return ID RT128412901. We’ll update about the refund soon pickup is done. For more details, go to: bit.ly/37ook6p
AJIO never contacts you for any promotions or contests, asking for any personal information or OTP. Please avoid such calls.
This is the third time I raised a pickup again today, the last day for my refund (from 15 days 28 to 12.10.2023) . Do not cancel further requests from your end without customer knowledge. After chatting with your adviser , that i came to know delivery person cancelled the return request due to i’ve not mentioned the reason in comment section. As per the below video i’ve selected my reason for return(Comment section is additional & you have not given that has mandatory to fill , if it is mandatory you u update the app * in app & in the first pick up in comment section i’ve updated comments like cloth is very thin like that )
Image Uploaded by Ganji Mounika: