Pickup and Refund Not Initiated

Name of Complainant Chitra R
Date of ComplaintOctober 16, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Chitra R:

I have ordered a Short Kurta from Meesho on September 5th 2021 Oder#2501739737 and i got the product got delivered on 16th September 2021, Since i didn’t like the Colour, I place a return/replacement request on the same day asking to replace it with a different colour(Orange). But again i received the same black colour and my return/refund was blocked on meesho app, hence I called the Meesho Customer and stated my issue, they told now we will take up your complain and place a refund request on your behalf and once is pickup reaches the supplier your amount will be refunded and then you can place a new request with your preferred colour. So far the pickup of the product and refund of Rs. 350/- has never happened. I have called the meesho customer care several times they give the same response saying your issue will be resolved in 4-5 working days but so far no resolution.
Meesho Complaint Number : 14088173

I request you to kindly help me to get my refund amount back.

Image Uploaded by Chitra R:

Pickup and Refund Not Initiated

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