| Name of Complainant | |
| Date of Complaint | March 31, 2019 |
| Name(s) of companies complained against | Phonepe |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had added 5000 to PhonePe wallet through my Citi bank debit card and asked to complete KYC. KYC was done with PAN card. When I tried to transact it says KYC is incomplete and unable to verify beyond their scope. Ticket was opened in PhonePe app and resolution steps given which headed nowhere. I am asking them to credit my debit card with the wallet money so that I can close PhonePe. The steps they suggest ends in deadlock. They are clueless and I need my money back. Its 20 days now. Thanks
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