Name of Complainant	Rajesh kumar meena
Date of Complaint	February 18, 2019
Name(s) of companies complained against	phone pe
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by RAJESH KUMAR MEENA:

My transaction of ₹5000 done via PhonePe app account to a Paytm payment bank Account is showing success but the money is not credited to the beneficiary. I contacted the the source as well as the destination bank and both have refused to look into this matter saying that “Since this is not a direct bank to bank transaction therefore we cannot help”. PhonePe is refusing to entertain a help ticket saying they have received confirmation from the destination bank. The recipient’s bank account as well as the paytm payment bank Account both show that the transaction was not at all success and there is no money transaction done. What should I do?

PhonePe Transaction ID : p1902022026428477961168
UPI Reference No: 903320688487

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