| Name of Complainant | |
| Date of Complaint | August 7, 2023 |
| Name(s) of companies complained against | Bajaj finserv |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have received 2 calls from Bajaj Finserv Team on 07/08/2023 which I was not able to answer,
One lady named Ms.Sunita called my father and asked him about me, for which he said he will inform me,
but she started abusing me and my father on phone who is a paralysis patient and she did more than 60 calls in 4 hours,
When my brother Kishore spoke with them and said he will inform them, they also started abusing him,
later that day my other brother spoke with them and they started abusing him also.
they were not given any time to respond and arrange a call back from me,
After repeated calling to the numbers my family received the calls from,
I happen to speak with Ms.Sunita,
Ms.Sunita threatened me with harassment to my family till the time i don’t complete the payment,
she said ” I will not speak to you and it is of no need of me speaking with her,
she said “she will continue the harassment of calling my family member & all the numbers which are there in my reference but she will not speak with me”
She said ” the harassment will increase further till the time I don’t make the payment”
“Can share the call recordings if required”
I am aware that I have defaulted payments to Bajaj due to my financial condition,
But this does not give any right to Bajaj Finserv or Bajaj Finserv Employee’s to harass my 74year old paralyzed father, Using abusive language towards father & brother and family members of customer is not ethical in banking standards or to that matters to NBFC’s.
RBI has a guideline that customers should write to the bank or NBFC first in order to approach them, so that is the reason i am writing this email.
I expect Bajaj would follow guidelines laid by RBI towards loan recovery.
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