Name of Complainant	Anand Kumar Soni
Date of Complaint	June 3, 2022
Name(s) of companies complained against	PayTM
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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Sir, I am a merchant using Paytm’s POS terminal. I made a transaction on 02/06/2022 of Rs 1,11,000/- using the terminal with ICICI debit card of the customer, for which the MDR charge according to the Paytm stands to be 0.47% (including GST), but I was charged 2.99% which is unreasonable and unjustified. The card used for the payment was a debit card and the POS machine recognised it as a debit card, but still they charged 2.99% (Rs 3318/-) of the transaction.
I talked to them for reasons for the same and refund of the excess debited amount, but they are making excuses and not refunding the excess amount charged.
Sir, I request you to please look into the matter and provide remedy for the same. I will be very thankful.

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