Paytm refused to return money of my failed transaction.

Name of Complainant Mirazul Alom
Date of ComplaintJune 1, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Mirazul Alom:

On 27 th may 2022 i have paid echallan using sbiepay. In sbiepay i choose walllet as paytm. I paid 1000 rupeess from paytm wallet and money got deducted but at last transaction failed. Now paytm is refusing to return my money . They are telling payment is successful. In paytm app no information is provided about the order just showing payment successfull 1000 rupees paid to paytm. When i asked paytm they are telling sbiepay display name is paytm. I contacted sbiepay they are telling money is not received from paytm. Now what should i do. In sbiepay offical website i checked about the transaction it showing payment is failed reason time out.

My order id of the transaction is
4841936497529
Amount 1000.
Below are attached screenshot.

Image Uploaded by Mirazul Alom:

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