Paytm Postpaid does wrong account calculations

Name of Complainant Pooja
Date of ComplaintFebruary 11, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Pooja:

Its calculations are some what wrong. My account was showing outstanding more than I used the postpaid limit. When I raised concern they had just robot chat means no resolution. They don’t have any contact no where we can call to resolve or when I messaged to have a call back to resolve the issue. There is no response for same. Above that one message i received is to pay the current outstanding i.e as i claimed i my spent limit in month. when I paid the said amount I was still charged with late fee for the amount shown as pending as per them , which actually a disputed amount for that I haven’t got resolution. Finally i had to pay the incorrectly calculated false amount just because no one there is bothering to check the matter but putting late fees and raising my account to pay

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Paytm Postpaid does wrong account calculations

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