| Name of Complainant | |
| Date of Complaint | February 16, 2023 |
| Name(s) of companies complained against | Aditya Birla Finance Limited and Fullerton India Credit Company Limited - Paytm One97 Communications |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team,
On 07-Feb-2023, I just missed the payment of PayTM Postpaid by just only 30-40 minutes after midnight 23:59 pm due to some family Issue i.e. my mother was hospitalized and in serious condition.
But immediately paid total amount within 30-40 mins when I was free from the Hospital emergency and from conversation of doctors.
As one-time exception, all other Bank and Credit line service companies provide the waiver of late fee. But here due to medical emergency PayTm One97 Communications is not providing the Late Fee Waiver.
This situation can happen with anyone. But here PayTm or One97 Communications taking advantage and only trying to make money without understanding the customer’s problem, at least once. I am using Paytm since last 11-12 years.
I have never seen this kind of worst service of PayTm or One97 Communications.
I think in this case customers should avoid using PayTM Postpaid and PayTM services.
Sir, Please help us here.
Regards,
Anand Kumar Sinha
sinhaanandkr@gmail.com
I just missed the payment of PayTM Postpaid by just only one hour after midnight 11 pm due to network issue and I was travelling in train..after I open to make payment and I shocked abt the late fee of 750… Am with postpaid since e years …kindly do needful and do waiver of that late fee immediately I will make the payment..
I just missed the payment of PayTM Postpaid by just only 11 hour due to network issue after I open to make payment and I shocked abt the late fee of 750+GST TOTAL 885… Am with postpaid since 2 years …kindly do needful and do waiver of that late fee immediately I will make the payment..
Actually, i took Loan in Sep 2022 of 3000 rs Money in Paytm postpaid account after I forgot the amount of taken loan on Paytm i missed the payment every month finally I realized to the Paytm postpaid bill was not paid I would pay the postpaid loan This time but it will show 10000 rs money I was shocked actually I taken 3000 rs but shown in 10000 rs more than 2 times in that much of amount so finally I want to settlement to close my paytm postpaid loan account so pls remove the late payment of 50% once you will remove late payment fee 50% definitely I will pay at this time sure so pls kindly to this needful.
To,
Paytm team,
I have received one call from your caller regarding payment and she asked to pay full payment and she waived penalty from my account. But when I id the same she is not responding my calls and messages. And my account is still blocked. Waiver is not processed.
This is breach of trust and nobody trust to your staff or Paytm bank.
Caller name – kavya( maybe fake name)
Number – 9031912343
If there is no waiver provided to me then 8 will go consumer court for the same.
Reply aspected from your side.
From
Garima Kumari
9973111115