| Name of Complainant | |
| Date of Complaint | September 1, 2023 |
| Name(s) of companies complained against | Aditya Birla Finance Limited and Fullerton India Credit Company Limited - Paytm One97 Communications |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team,
On 2022-12-08 06:11:28.0, I just missed the payment of PayTM Postpaid by just only 5-6 hours after midnight 23:59 pm due to some family Issue i.e. my close family member was hospitalized and in serious condition.
But immediately paid total amount within 5-6 hours when I was free from the Hospital emergency and from conversation of doctors.
As one-time exception, all other Bank and Credit line service companies provide the waiver of late fee. But here due to medical emergency PayTm One97 Communications is not providing the Late Fee Waiver.
This situation can happen with anyone. But here PayTm or One97 Communications taking advantage and only trying to make money without understanding the customer’s problem, at least once. I am using Paytm since last 11-12 years.
I have never seen this kind of worst service of PayTm or One97 Communications.
I think in this case customers should avoid using PayTM Postpaid and PayTM services.
Sir, Please help us here.
Regards,
kamal abrol
9818202990
Dear Sir/Ma’am,
At the outset we regret the inconvenience that this has caused.
We wish to let you know that we are unable to locate your account details.
We request that you write to us with your detailed concern and the account details at ccrc@smfgindia.com.
Regards,
SMFG India Credit Company Limited (Formerly known as Fullerton India Credit Company Limited)