Paytm postpaid bill repayment done but showing active in CIBIL

Name of Complainant PREKSHA BHARDWAJ
Date of ComplaintOctober 2, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by PREKSHA BHARDWAJ:

I have paytm postpaid with limit of 9000. In my credit score it’s showing 2 active loan ( both are same ) which was issued on 7th July 2022. It’s affecting my credit score badly. I have already done the bill repayment from my side on August 2022 only. Why it is stil showing active. I tried to contact Paytm but they are not responding.
Paytm postpaid loan account no.

Name of the Financial Instituition : Aditya Birla Finance ltd

Account Number : PYTMPPABFL6761261683

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