PayTM Postpaid account debited but beneficiary did not get credited

Name of Complainant Arka Sadhukhan
Date of ComplaintJanuary 4, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Arka Sadhukhan:

I made a transaction on 31st December 2022 using PayTM where I used pay to a phone number option and it chosen PayTM postpaid number. Then I paid to the same number and got trxn failed. On same day later realised that PayTM postpaid account still got debited. I tried to reach the customer care of the PayTM where there is no proper support for false trxn and not even a customer support number. Only chatbot option which are available are also not helpful. Please help me get my deducted money back into my PayTM postpaid ir wallet account.

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