| Name of Complainant | |
| Date of Complaint | January 23, 2023 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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I have been continuously using the Paytm for the last few years, on the basis they offered me post-paid facility but I have don’t use this service, but they have generated the bill without any reason, i had paid that bill because I thought it very small amount, and ask them to stop the posted service as soon as possible, But they are still continuing this service, Since last two months onwards I have been getting repeated calls, some during untimed, claiming that they are from Credit Control dept of Paytm and was telling me about my pending o/s. I asked them for the statement, till now they had not even responded for that. I checked through my app and found that, for Rs. 62.12 dues, they had charged again. i contact their 24×7 customer care through their app, which is not at all functioning for the issue I am facing, and they are not even responding to the emails, moreover I tried to approach their office, I suspect the activity of Paytm post-paid is a fraud in which they will be trapping many customers by intentionally and purposely charging this fee without intimating about the statement, and if we don’t pay this, again and again they will be charging a late fee for the same amount, and they will claim it as RBI guidelines. I have been maintaining a good Cibil score for years, and these kinds of practices of such financial entities will damage my name and affect my credibility too, which I can’t allow in any way. Without even sending the statement and the practice of charging payment fee should also come under financial cyber-crime. After informing they have waived off the late-payment
I humbly request you to kindly intervene in this matter to settle this concern and please have a thorough enquiry on Paytm, so that such malpractices can be traced out and no further customers will be affected. In this case, since there is no way to get them connected and I am afraid of such financial malpractices, I am seeking help from the Ombudsman in this regard. To be frank, it’s feeling unsafe using Paytm.
