Name of Complainant	Shyam Lal Garg
Date of Complaint	September 10, 2022
Name(s) of companies complained against	PayTM
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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28 th june 2022: POS machine booked by online payment of 4499 specifically stating that it is needed for transaction of international cards..
6Th July 20222; POS machine received
7th July 2022: Email sent on customer care stating that the machine is not enabled for international cards acceptance
7Th july 20222: Some additional documents asked by Paytm 7th July: all relevant documents submitted.
9th July 2022: Reminder mail sent by me for ststus update.
12th July: Email sent for status enquiry
17 Th July 2022; Reply received from Paytm that documents under verifcation. 2-3 days more needed 19Th July: Reminder mail sent by me for status update.
21 July 2022: Reminder mail sent by me again.
28 July 2022: Paytm asks for opening up of a current account for international cards acceptance. No such information was provided any time before.
29th July 2022: Current account opened and the details uploaded on Paytm app.
30 Th July 2022: Reply from Paytm that it will again take 7-10 days more for verification. August 3, 2022: Reminder to Paytm for status update.
August 4, 2022: Request for refund placed by me.
August 9 , 2022: POS machine picked up from our premises. Refund promised in 7-10 days. August 29, 2022: Reminder for refund. No response from Paytm.

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