| Name of Complainant | |
| Date of Complaint | February 18, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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- I was facing problem in updating the Mobile no in PayTm a/c with moble no 99xxxxxx57.
- I wanted to update with new number 77xxxxxx66 but unsuccessful.
- I sent sms to help desk.
- The customer care Executive called at 09:53 AM on 21 Dec 2018 and INFORMED that another PayTm a/c with no 77xxxxxx66 has been created Inadvertently and it has to be closed before Number 77xxxxxx66 can be updated in the old a/c which is KYC verified.
- The executive guided to delete the a/c with 77xxxxxx66 and message confirming Deletion received at 10:17AM same day.
- The Executive asked me give missed call on the number given in sms.
- Missed call given.
- The Executive again called at 10:17 AM same day to confirm that Mobile no 77xxxxxx66 has been freed from 2nd a/c and he is initiating process to update the no 77xxxxxx66 in the old a/c.
- The mail confirming the receipt of Updation of Mobile received at 10:19 AM same day.
- The Executive further directed that on receipt of confirmation sms, I should Log in with New Number but with old password.
- The confirmation message NOT received till date.
- I am unable to Login and Rs 1169/- has been held up in the a/c.
- When I tried to mail my grievance to care@paytm.com, from my registered mail ID, the response was, “WE are NO LONGER MONITORING this E-MAIL Address”. WHAT a GREAT SERVICE ?
- Reminder was mailed on 30th Jan 2019 but till date no response is forthcoming.
Please help,
18 Feb 2019
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