| Name of Complainant | |
| Date of Complaint | December 27, 2020 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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1. Once I passed through a toll by my car but in toll system my car was detected as 3-axle vehicle.
2. Toll collector also tried using hand held device and it is still show 3 axle vehicle so they allowed me to pass directly without paying toll.
3. After 2-3 days, I got message regarding dispute in toll and to resolve this asked to upload vehicle RC copy. I uploaded RC copy of my car.
4. After few days, I got a message of dispute for Rs. 206/- and mesage to maintain my paytm wallet balance. I had enough paytm balance to sort it out.
5. But no amount is deducted and why I had to pay. My RC copy is clearly showing that it is a Car and for that I am ready to pay but why 3 axle toll amount?
6. Now my fastag is showing blacklisted. I am not able to drive through fastag lane.
7. I cannot buy new fastag as showing my vehicle number is blacklisted.
8. There is no option to solve this. No option to contact for help.
Image Uploaded by Rahul Kumar Jain: