| Name of Complainant | |
| Date of Complaint | March 1, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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- Dear sir,
You are requested to please see this matter of paytm transaction. Paytm not refunded this transaction failed amount. I have given so many reminders by call and messages . But can’t get proper response from paytm. Please check attached copy of mail from bank and CCAvenue for the confirmation of payment. Payment paid to paytm but paytm not refunded the transaction failed amount and not paid to sbpdcl.
For your kind persual and necessary action,THANKING YOU
THANKING YOU
Regards
RAJEEV ARUN
PATNA
From: “click” <click_digital@rediffmail.com>
Sent: Fri, 1 Mar 2019 16:06:35 GMT+0530
To: “rajeevarun.2008” <rajeevarun.2008@rediffmail.com>
Subject: Fw: refund of failure transactionThanks and Regards,
RAJEEV ARUN
PROP.M/S CLICK DIGITAL
PATNA,BIHAR.
PH: 09334255873
09835478742From: Shrikrishna Nagar <ShrikrishnaNagar.Patna@bankofindia.co.in>
Sent: Tue, 26 Feb 2019 12:29:41 GMT+0530
To: “click_digital@rediffmail.com” <click_digital@rediffmail.com>
Subject: Fw: refund of failure transactionREspected Sir
As per your inquiry regarding failure transaction, pls refer to the trail mail for the solutionसधन्यवाद / With regards
धीरेंद्र कुदreg;ार / Dhirendra KUmar
दreg;ुख्य प्रबंधक/Chief Manager
श्रीकृष्णनगर शाखा / Shrikrishna Nagar branch(4419)
पटना अंचल / Patna Zone
Ph #0612-2525656
Fax # 0612-2520224
________________________________________
From: Internet Banking
Sent: Monday, February 25, 2019 10:46 AM
To: Shrikrishna Nagar
Cc: Information Technology Department (Patna)
Subject: RE: FW: refund of failure transactionDear Sir/Madam,
We have received following response from service provider.
“
We have checked the transaction details and find that the payment has been successfully settled to the merchant via transaction reference number PBOI6903377654.”Thanks & Regards,
Internet Banking Team—–Original Message—–
From: Shrikrishna Nagar
Sent: Thursday, February 21, 2019 5:16 PM
To: Internet Banking
Cc: Information Technology Department (Patna)
Subject: FW: FW: refund of failure transactionREMINDER
PLEASE REFER TO THE TRAIL MAIL.
WE HAVE RECEIVED AN APPLICATION FROM OUR CUSTOMER FOR NON REFUND OF FAILURE TRANSACTION THROUGH STARTOKEN APP. THE CUSTOMER HAS ALODGED COMPLAIN FOR REFUND OF FAILURE TRANSACTION THROUGH OUR WEBSITE.FOLLOWING ARE THE DETAILS
A/C NO 441927110000042
A/C NAME- CLICK DIGITAL
DATE OF TRANSACTION – 16-11-2018
AMOUNT- RS 13059/-
TXN ID- S42423112
REF NO FOR REVERSAL LODGED BY CUSTOMER- STUBP_030120190953
PLEASE LOOK INTO THIS AS THE CUSTOMER IS GETTING IMPATIENT AS THE AMOUNT IS PENDING FOR MORE THAN 2 MONTHS
सधन्यवाद / With regards
धीरेंद्र कुदreg;ार / Dhirendra KUmar
दreg;ुख्य प्रबंधक/Chief Manager
श्रीकृष्णनगर शाखा / Shrikrishna Nagar branch(4419) पटना अंचल / Patna Zone Ph #0612-2525656 Fax # 0612-2520224 ________________________________________
From: Internet Banking
Sent: Tuesday, February 12, 2019 4:46 PM
To: Shrikrishna Nagar
Cc: Information Technology Department (Patna)
Subject: RE: FW: refund of failure transactionDear Sir/Madam,
We have received following response from service provider.
“
The transaction for the order number : 20181116027975311530 and CCAvenue Reference number: 107471458465 for INR 13059.00 has been successfully processed through CCAvenue and forwarded to the merchant https://securegw.paytm.in.
”Thanks & Regards,
Internet Banking Team—–Original Message—–
From: Shrikrishna Nagar
Sent: Thursday, February 07, 2019 1:27 PM
To: Mobile Applications Support; Startoken Escalation; Starconnect; Internet Banking
Cc: Information Technology Department (Patna)
Subject: refund of failure transaction
Importance: High
MOST URGENT
RESPECTED SIR,
WE HAVE RECEIVED AN APPLICATION FROM OUR CUSTOMER FOR NON REFUND OF FAILURE TRANSACTION THROUGH STARTOKEN APP. THE CUSTOMER HAS ALODGED COMPLAIN FOR REFUND OF FAILURE TRANSACTION THROUGH OUR WEBSITE.
FOLLOWING ARE THE DETAILS
A/C NO 441927110000042
A/C NAME- CLICK DIGITAL
DATE OF TRANSACTION – 16-11-2018
AMOUNT- RS 13059/-
TXN ID- S42423112
REF NO FOR REVERSAL LODGED BY CUSTOMER- STUBP_030120190953
PLEASE LOOK INTO THIS AS THE CUSTOMER IS GETTING IMPATIENT AS THE AMOUNT IS PENDING FOR MORE THAN 2 MONTHS
सधन्यवाद / With regards
धीरेंद्र कुदreg;ार / Dhirendra KUmar
दreg;ुख्य प्रबंधक/Chief Manager
श्रीकृष्णनगर शाखा / Shrikrishna Nagar branch(4419) पटना अंचल / Patna Zone Ph #0612-2525656 Fax # 0612-2520224
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