Name of Complainant	Samarth Airon
Date of Complaint	September 2, 2023
Name(s) of companies complained against	PayTM
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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We are very old users of paytm, but from sometimes Paytm is not so convenient for us
We were using the Paytm for business for our shop & firstly our approximately 35000-40000 got stuck for over a period of 3-4 months , so after this incident we decided to stop the use of pos machine provided by Paytm as we were not using it from a long time , me myself wrote two emails to paytm for cancellation & refund process of the pos machine after the 2md email we were contacted by a representative of paytm , (we were told to give 7000 security deposit at the time of installation which was fully refundable while cancellation ) but the representative told us that he is not allowed to give any refund & he will just take the machine with himself,so we denied & contacted the person who installed the machine & he & the representative had a talk on the phone & the representative left saying he will be coming in a day all this took approximately 2-3 months ( which was charged by Paytm as per there monthly rental ) & after that till date 2nd of September 2023 (2/9/2023) no one from Paytm ever contacted us for it

On 26th of August 2023 (26/08/2023) a sum of rupees 3000 were transferred to that account by mistake by my mother & Paytm charged it for the rentals & we were sent only 50 rupees by Paytm & now I am unable to file a complaint for this particular issue in Paytm the help & support does not show any such query where I can file this complaint & we are being charged without even using the machine from 9-10 months

It was a tough phase while exiting Paytm & we are still not able to do so as our security amount which is 7000 + our rental in which we didn’t use the machine approximately 5300-5900 are still with Paytm

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