| Name of Complainant | |
| Date of Complaint | November 29, 2023 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have booked a flight ticket for travel from gao to hyd for 9 th dec 2023 due to unknown reason .
I am eligible to get complete refund of the amount paid at the time of booking for travel cancelled by the airline and govt.
If an airlines cancel the flight due to any reason the customer gets refund of the amount paid in cash or can take an alternative flight or can take credit note.so all the options were open for the consumer .
Means I got the full amount as refund. now after spice jet has processed for refund and Paytm as refunded only partial amount deduting the convenience fees and making profit of this transaction charging convenience fees.
Paytm is making crores of rupees profit at the time where consumer is having no money in tough and such helpless situation
When airlines have processed complete refund of the ticket value then how can Paytm make profit by not refunding the complete amount.
Also Any promotion/offer/ cash back is part of Paytm promotion to lure customer to do booking from there site whether profitable to company or not. Paytm is deducting those promotional expenses also from the ticket refund which is unfair and unjustifiable. Request the consumer court to strictly look into such tactics of company making profit of convenience fees for which consumer is not liable to pay. With crores of consumer booking tickets and paying convience fee agents/middle men should not take advantage of this situation and make profit of it.deducting the amount from the airline ticket price.
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