Payment was deducted but order not placed

Name of Complainant Mohammed Shadab
Date of ComplaintApril 8, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohammed Shadab:

On 6th of April 2023 fire boltt launch a new smart watch model collide. So I like the design so I decide 2 watches to buy from fire boltt official site so I did login and choose 2 watches. Actual price of 2 watches is ₹5998 but after using coupon I get 10% less and payment through UPI than get extra 5% more off so I used PhonePe UPI and payment of ₹5128.29. So PhonePe deducted money from my bank but unfortunately my order not placed yet and I did complaint 2 times to fire boltt but still my refund not coming yet and also not placed my order ? so please help me for refund my money.
Thank you
Mohammed shadab

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